Terms and Conditions

Thank you for signing up to use the Savorpak app to buy water refills. By using the app, you agree to these terms.

Intellectual property

The app and everything in it are protected by copyright. Savor Pak Enterprise lets members use the app to buy water refills. No other use is permitted.

Age requirement

You must be 18 or older to make purchases. If you are under 18, you may use the app only with the consent of a supervising adult.

Issues and support

If you have a problem with a purchase, tell us and we will deal with it promptly. Call customer support on 0719170002 or visit our contact page.

Orders and delivery

Orders placed by 4:00 pm are processed and delivered the same day, unless the order is marked Next Day Delivery.

You will get an email confirmation for each order, and an update if a delivery is disrupted, for example by road or weather conditions.

Delivery Areas

Nairobi County and environs

Ending your membership

You can end your membership at any time by deleting your account in the app settings, in the Info section. If you use company-owned bottles, you must also schedule a bottle pickup.